Senior IT Support Specialist

  • Tyndale University College and Seminary
  • Toronto
  • CONTRACT TYPE: Full-Time (Permanent)
  • North America
Management / Administration College / University

Job Overview

The Senior IT Support Specialist provides exceptional customer service to staff, faculty, and students by resolving IT support requests in a timely manner in the areas of hardware, software, and services, including the physical network and printers. 


a) Education

  • Undergraduate degree or Diploma in Information Technology, related diploma and/or equivalent experience

b)   Experience

  • Minimum 4-years’ experience in information technology and technical support
  • Experience working within a post-secondary environment
  • Extensive familiarity with Windows operating systems
  • Expert knowledge in how operating systems and software applications work 
  • Project management experience and certification would be an asset

c)   Skills and Abilities

  • Excellent problem-solving skills
  • Strong communication skills with a customer service focus
  • Strong organizational and prioritization skills

d)   Personal Characteristics

  • Ability to work independently as well as in a group
  • Customer focused attitude
  • Self-driven with ability to recommend effective improvements while demonstrating a solid understanding and sensitivity to current methods of operation
  • Ability to identify problems, develop and evaluate options, and implement solutions B.ng experience  with MS SQL, InfoMaker…
  • Ability to remain calm in challenging situations
  • A keen desire to serve family, church, work and community.  A firm commitment to Tyndale’s mission, values, Statement of Faith and Community Standards Statement.

e)   Physical and Mental Demands

  • • Standard office environment
  • • Ability to lift moderately heavy  IT equipment safely
  • • Availability to provide end users with on call support after regular business hours

Employer Description

Tyndale University College & Seminary was founded in 1894 in Toronto, Ontario. Legislated by the Government of Ontario, Tyndale University College is a Christian university with a growing number of undergraduate programs, offering a wide range of academic disciplines. Tyndale Seminary is Canada’s largest graduate school of theology, offering degrees at the master’s and doctoral levels. Tyndale’s community, representing 60 ethnic backgrounds and 40 different denominations, inspires students to think analytically, serve faithfully and live passionately.

Tyndale offers a distinct undergraduate Christian university experience where students develop the skills they need to think analytically and respond to the issues of today and tomorrow. Smaller classes nurture a strong sense of community and dialogue between students and professors. The university offers Bachelor’s degrees and honours degrees in Arts (BA)Religious Education (BRE), a Certificate in Christian Studies and a post-undergraduate Bachelor’s degree in Education (BEd). These degrees prepare graduates for dynamic careers, professional programs, graduate programs in other universities and for life.

The Tyndale undergraduate university experience is known for high quality academics that are interwoven with faith. It is a community of students and faculty that challenges each other to live authentically, follow Christ and actively engage their culture. Seminary, long recognized for its innovation and creativity, prepares people to lead and live from the core of a vibrant Christian faith in a postmodern, pluralistic and multicultural society.

The seminary’s graduate degrees provide a comprehensive theological foundation and offer one of the largest selections of specializations in theological education in North America. Tyndale students, through academic rigour, practical application and dialogue, develop the skills needed to examine their beliefs, work through issues and engage their culture with the gospel. Seminary courses have been designed to be flexible; programs can be taken online as well as in modular, one-week intensives and traditional daytime and evening formats. Tyndale Seminary offers degrees in Doctor of Ministry (DMin), Master of Divinity (MDiv), Master of Theological Studies (MTS), Master of Theology (ThM) and Graduate Diploma programs.

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